Terms of Service

Last updated: 7 July 2026

1. Who provides the service

GuestBridge is an early stage service operated by its founder ("we", "us"). Full legal provider details, including the registered business entity, will be published here once business registration is complete. Contact: [email protected].

2. What the service is

GuestBridge is an AI guest concierge for hotels: a guest-facing chat available through a link, QR code, or website widget, a staff dashboard for handling guest requests, and optional integrations such as property management system connections and email notifications. The service is offered to businesses in the hospitality industry, not to consumers.

3. Accounts

Hotel accounts are created by us during onboarding. The hotel is responsible for keeping staff credentials confidential, for the actions taken under its accounts, and for removing team members who should no longer have access. We may suspend accounts that endanger the security or integrity of the platform.

4. Fees

Pricing is listed on our pricing page. Fees are invoiced monthly per property unless agreed otherwise in writing. Introductory offers, such as founding partner pricing, apply under the conditions stated with the offer. We may change pricing with at least 30 days written notice; changes never apply retroactively to a locked price during its committed period.

5. Fair use

Plans include the conversation volume stated on the pricing page. We may apply protective limits, including rate limiting and monthly usage caps, to keep the service reliable and its costs predictable. If a property consistently exceeds fair use, we will contact the hotel to agree on a suitable plan.

6. Acceptable use

• No unlawful content or use, and no content that infringes the rights of others.
• No attempts to probe, breach, or circumvent security or tenant isolation.
• No reselling of the service without our written agreement.
• The hotel is responsible for the accuracy of the content it publishes through the platform, including menus, hotel information, and knowledge entries.

7. AI generated answers

Concierge replies are generated by artificial intelligence from the hotel's own content. AI can make mistakes. The hotel remains responsible for reviewing the information it provides to the system and for handling guest requests appropriately. The concierge is not designed for emergencies; urgent or safety related matters must be handled by hotel staff directly.

8. Data protection

Personal data is handled as described in our Privacy Policy. For guest data the hotel is the controller and we act as processor; our Data Processing Agreement forms part of these terms. The hotel warrants that it is entitled to use the guest and staff data it processes through the platform.

9. Availability

We aim for high availability and operate monitoring, backups, and security controls, but the service is provided without a guaranteed uptime level. Planned maintenance is carried out with care and, where practical, announced in advance.

10. Intellectual property

The platform, its software, and its branding belong to us. Content the hotel uploads or writes remains the hotel's. The hotel grants us the rights needed to operate the service, such as storing and displaying its content to its guests.

11. Liability

To the extent permitted by law, our total liability arising out of the service in any 12 month period is limited to the fees the hotel paid for the service in that period. We are not liable for indirect damages such as lost profits or lost business. Nothing in these terms limits liability that cannot lawfully be limited, including liability for intentional misconduct.

12. Term and termination

Subscriptions run monthly and can be cancelled by the hotel with effect from the end of the current billing period. We may terminate with 30 days notice, or immediately for material breach of these terms. After termination, the hotel can request an export of its data within 30 days, after which we delete it from production systems; backups expire on their rolling schedule.

13. Changes to these terms

We may update these terms. Material changes are announced to hotel customers at least 30 days before they take effect. Continued use of the service after that date counts as acceptance.

14. Governing law

These terms are governed by the laws of Hungary. Disputes belong to the competent courts of Hungary.

15. Contact

Questions about these terms: [email protected].