Save staff time
Give guests answers to routine questions, so reception can focus on the people in front of them.
Guest service software for hotels
Reduce repetitive reception questions. Handle guest requests 24/7.
GuestBridge brings guest chat, service requests, staff handoff, and hotel extras into one workspace. AI answers from your hotel information. Requests reach the right team, and staff step in when needed.
No app to install. Guests chat from a website widget or a room QR code.
Hi! Could we get two extra towels to room 412? And what time does the spa close?
The spa is open until 21:00. I can also send your towel request to the hotel team. Would you like me to submit it?
Yes, please send it.
Website widget
QR guest access
Live staff chat
Service request inbox
Multiple languages
Digital check-in/out
Paid extras
Improve guest response times
Answer hotel questions around the clock. Send service requests to the right department for staff to handle.
Generate additional revenue
Help guests discover and buy your hotel extras, with prices and availability controlled by your team.
Guest messaging
Human handoff
Request tracking
SLA monitoring
Paid extras
Digital check-in/out
Lifecycle messaging
14 days. Your hotel. No obligation.
Try GuestBridge
Try GuestBridge
at your hotel.
A free 14-day pilot lets you see how it works with your guests and your team. There is no obligation to continue after the test.
Request your pilot by email. We will confirm the setup and start date with you.
Set up your hotel
We configure your own guest interface with your hotel information, services, and branding. Your staff get access to the dashboard.
Test real guest needs
Try real questions and service requests. Check how requests reach departments and how staff take over chats.
Correct and review
Flag inaccurate answers and setup issues so they can be corrected during the test. Review requests, response times, feedback, and extras in your pilot report.
Behind every guest request
What your team sees.
A shared inbox gives each request a department, an owner, and a status. Staff can reply to guests directly and track the first response against your service targets.
Keep work movingRoute requests, track status, and see which replies need attention.
Stay in controlTake over conversations and update the hotel knowledge guests rely on.
See the valueReview analytics, paid extras, and digital check-in/out. Print a report for your pilot dates.
Features
The tools behind a smoother stay.
Choose the channels and services that suit your hotel. Your team sets the prices, access, and service rules.
Web and QR access
Guests open the concierge from the hotel website, a direct link, or room and location QR codes. No guest app is required.
Multilingual hotel AI
Guests get answers from the facts your team provides and can make supported requests in their own language.
Human handoff and staff chat
A guest can ask for a person without creating a service ticket. Staff join the conversation, reply directly, and can return it to automation.
Service request inbox
Request operations
Request operations
Send confirmed requests to the right department. Each request has an owner, a priority, a status, staff notes, and a history guests can follow.
SLA tracking and escalation
Staff see response countdowns and breaches. Hotels can configure escalation rules and review response performance.
Email notifications and messages
Email staff when new requests arrive and invite teammates. Connect an email provider to send stay messages with guest consent checks.
Guest Service
Help guests enjoy more of their stay.
Paid extras
Offer extras with your own prices, tax, stock, and daily limits. Guests can pay through Stripe Checkout or choose a room charge for staff to record.
Digital check-in and check-out
Guests fill in arrival or departure forms for staff to review. Required fields, status changes, and a change history help your team keep track.
Lifecycle messages
Schedule messages before, during, and after a stay. Guest consent is checked, sends are logged, and repeat sends are blocked.
Hotel extras
Turn guest interest into extra revenue.
GuestBridge can save staff time and help guests buy more of what your hotel offers. Set your own extras, prices, stock, and daily capacity. Track online payments and room charges separately.
What could your hotel offer?
- Late checkout
- Breakfast
- Parking
- Airport transfers
- Room upgrades
- Spa packages
- Champagne or welcome packages
- Pet fees
- Your own hotel-specific extras
Examples only. Your hotel chooses what is available. Room upgrades and other requests remain subject to staff review; GuestBridge does not change PMS bookings.
Hotel oversight
Teams and multiple properties
Hotel knowledge and PMS context
Keep guest information up to date. Supported property systems can supply selected hotel and booking details through a read-only connection.
Reporting and guest feedback
See how many requests each team handles, how quickly staff respond, what guests rate, and which extras sell.
Teams and multiple properties
Give each hotel its own settings, guest information, requests, staff access, and reports.
Integrations
Optional read-only property system connections.
Import selected hotel facts and give staff verified booking context. These connections do not book rooms, issue keys, or write changes back to your property system.
Apaleo
Read-onlyImport hotel facts and give staff verified booking context, using access supplied by your hotel.
Mews
Read-onlyImport hotel facts and give staff verified booking context, using access supplied by your hotel.
Live demo
Try the guest experience.
This demo uses a sample hotel. Ask a practical hotel question or send a simple service request.
Tip: try “What time is check-in?” or “Can I get extra towels to room 204?” Open the full guest page ↗
Who it's for
For independent hotels and hotel groups.
GuestBridge can be configured for different property types, services, and staff teams.
Boutique hotels
Provide guests with clear hotel information and an additional way to contact staff.
Resorts & spas
Organize guest questions and service requests across a larger property.
Serviced apartments
Give guests access to practical property information and staff contact options.
Hotel groups
Maintain separate settings and teams for each property.
Contact
Start with a free 14-day pilot.
Test the fit before you decide. Pricing for continued service depends on your property, setup, and selected services.
Tell us about your hotel
Share your property size, current systems, and the guest services you want to support. We will reply with the pilot setup and pricing for continued service.
Start a 14-day pilot
FAQ
Common questions
What happens after the 14-day pilot?
There is no obligation to continue. We review the pilot with you, including any issues found and the available report. Continued service and pricing are agreed with you separately.
How do guests reach the concierge?
Hotels can provide access from their website, a direct link, or hotel QR materials. Guests do not need to install an app.
Who controls the hotel information?
Hotel staff manage the property information used in the guest experience. Staff can review conversations and take over when a guest needs direct assistance.
How do staff handle guest requests?
Staff use a hotel workspace to review requests, assign responsibility, update progress, and respond to the guest.
Can we run more than one property?
Yes. Each hotel can have its own property information, branding, languages, and staff access.
How long does it take to launch?
Setup time depends on the hotel information, branding, staff configuration, and any requested integrations. Contact us for an estimate.
Does it work in multiple languages?
Yes. Multiple guest languages are supported. We can confirm the required languages during setup.
Does it connect to our property management system?
Selected PMS integrations are available. Contact us with the name of your current system so we can confirm compatibility and scope.
See what 14 days can show you.
Try your own guest interface and staff dashboard. Review the results, then decide whether to continue.