Staff Inbox
New guest requests from the concierge.
Hotel Settings
Guest QR codes
Print these for rooms, reception, elevators, restaurant tables, and spa areas. Guests scan to open your concierge — room codes pre-fill the room number in their requests.
Team
Admins manage settings, integrations and the team. Staff members work the inbox and see analytics. Invitations are emailed and expire after 7 days.
Concierge Knowledge
Information the AI concierge uses to answer guests. Leave fields blank to omit them. Only this hotel sees this knowledge.
PMS Knowledge Sync
Import hotel facts from Apaleo into your knowledge base. Preview first, then choose which categories to import. Imported entries are labelled and can be edited; importing again never overwrites an entry you have edited unless you confirm.
Analytics
Live data from guest requests and AI conversations.
What needs attention
Request Volume — Last 7 Days
Requests by Type
Status Breakdown
Requests by Hour
Room Hotspots
Tickets by Department
Avg Completion Time by Department
Guest Satisfaction
Language Distribution
Assigned To
Top Requested Items
PMS Verification
Query Complexity
AI Message Types
Lifecycle Messaging
Automated guest messages across the stay: pre-arrival, in-stay, checkout, and post-stay. Internal / mock only for now — running an automation records a mock log entry. Nothing is sent to any guest, email, SMS, or WhatsApp yet.
New automation
Scheduler (internal / mock)
Evaluates enabled automations against the selected source and queues messages. Apaleo pulls real read-only reservations (no guest names). Mock only — no external messages are sent.